Rather a long time ago, in fact around this time about a year ago I bought a fabulous Markus Lupfer t-shirt embellished with the word ‘Wild’ in chiffon across the front. You might remember me showing you at the time. Well as things happen I had put the t-shirt away in my wardrobe and had not gotten around to wearing it, I know shameful. So I decided I had better stop saving it for a ‘special occasion’ that was never going to happen and pulled it on for an unexciting venture to the Supermarket. I didn’t even get to take an outfit photo for you it was that uneventful.
After wearing it I gently hand washed as per the instructions only, to my horror, to see the colour start running from the black trim!! I let it dry and double check the directions, nope I did follow them exactly so I tried washing it again. Nope the colour had ran and was not retreating. As I had bought it so long ago I didn’t have the receipt and I knew Selfridges would need it to prove that was where I bought it, as ML have quite a few stockists. So I thought I would contact ML directly, I sent off an email explaining what had happened and to be honest expected to be fobbed off or have my email go unreplied to at all. Not that I expected bad customer service from ML solely because I had bought it so long ago.
To my surprise I recieved an email back that very day, explaining that a faulty batch of non-colourfast t-shirts had been sent to Selfridges. Once the problem was realised they were all recalled and replaced, I must have gotten a faulty one before the recall. They didn’t have any of my exact t-shirt left but offered me a choice of their latest range. My new t-shirt was sent out right away and I received it the next day.
So I just wanted to say a huge thank you to Emma at Markus Lupfer for helping me and that Markus Lupfer is a brand that really cares about its customers – something which is rare these days! I can’t wait to wear my ‘Saintly’ new tee and I will remain a fan of the brand for many years to come.